HydroHi Shipping Policy

Last updated: 26 August 2026

At HydroHi, we aim to dispatch and deliver your order as quickly and reliably as possible.

UK Delivery

We currently offer delivery across the United Kingdom.

Standard UK Delivery — £0.99
Estimated delivery time: 2–3 business days

Express UK Delivery — £2.99
Estimated delivery time: 1–2 business days

Delivery options and prices will be shown at checkout.

Order Processing

Orders are normally processed as quickly as possible after they are placed.

Orders placed on weekends or UK bank holidays may begin processing on the next business day.

During product launches, promotions or periods of unusually high demand, processing or delivery may take slightly longer than normal.

Delivery Times

Delivery times are estimates and cannot always be guaranteed.

Delays may occasionally occur due to circumstances outside HydroHi’s control, including courier delays, severe weather, public holidays or exceptionally high delivery volumes.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please ensure that your email address and delivery details are entered correctly when placing your order.

Incorrect Delivery Details

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your delivery address after placing an order, please contact HydroHi as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered the fulfilment or delivery process.

HydroHi cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check any tracking information provided.

If your parcel appears significantly delayed or tracking has not updated, please contact us with your order number and we will investigate the issue with the delivery provider.

Lost Parcels

If you believe your parcel has been lost during delivery, please contact us with your order number.

We will investigate the delivery with the courier and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs of the parcel and affected products

Once reviewed, we will work with you to resolve the issue appropriately.

Failed or Returned Deliveries

If an order is returned to HydroHi because delivery was refused, unsuccessful or the delivery address provided was incorrect or incomplete, we may contact you to arrange redelivery.

Additional delivery charges may apply where an order needs to be resent due to incorrect customer-provided delivery information.

International Delivery

HydroHi currently focuses on UK delivery.

If international shipping becomes available in the future, applicable delivery charges, estimated delivery times and any relevant customs information will be shown at checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact HydroHi through the contact details provided on our website and include your order number where possible.

HydroHi Ltd
Registered in Scotland